Frequently Asked Questions

Delivery times depend on courier routing: • 1–2 working days: New Cairo, Nasr City, Heliopolis, Sheraton • Up to 7–10 working days: Other serviced Cairo districts You will receive a confirmation message once your order is on its way.

Currently, we deliver across Greater Cairo. New areas will be added soon.

Delivery fees depend on your location. You will see the exact fee at checkout.

The courier will call you and text you via WhatsApp to arrange pickup. You can track it by directly contacting the courier.

The courier will attempt to deliver twice. If both attempts fail, the order may be cancelled and delivery fees may apply twice.

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Each jar includes a Gross Weight of 1 Kg.

Yes — everything is small-batch crafted using clean, natural ingredients.

Yes — all jars come with heat-level selection: • Tuffaahy Olives: Mild / Normal / Spicy • Cucumbers: Mild / Normal • Tangerine Cabbage: Mild / Normal • Harissa Lemons: Mild / Spicy

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