Returns & Exchanges
Your satisfaction is our priority
Return Policy
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Quality Guarantee
We take pride in our artisanal craftsmanship. If you receive a product that doesn't meet our premium standards, we'll make it right.
- •Returns accepted within 7 days of delivery
- •Products must be unopened and in original packaging
- •Seal must be intact for food safety compliance
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Damaged or Defective Items
If you receive a damaged jar or notice any quality issues, please contact us immediately with photos. We'll arrange a replacement or full refund at no additional cost.
How to Request a Return
1
Contact Us
2
Provide Details
Share your order number, reason for return, and photos if applicable.
3
Arrange Pickup or Return
We'll coordinate pickup or provide return instructions based on your location.
4
Refund or Exchange
Once we receive the item, we'll process your refund within 3-5 business days or send a replacement.
Non-Returnable Items
For food safety and hygiene reasons, we cannot accept returns on:
- •Opened or partially consumed jars
- •Products with broken seals
- •Items purchased from third-party sellers